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SHIPPING & RETURNS

Shipping Information

At SoldMyHeart, we offer a variety of shipping options to meet your needs. From free standard shipping on all orders to expedited shipping for an additional fee, we've got you covered. Our packaging is carefully designed to ensure that your items arrive in perfect condition. Shipping costs are calculated at checkout based on the weight and destination of your order. If you have any questions about shipping, please don't hesitate to contact us.

Returns & Exchanges

We offer our customers a 7-day return policy, which means you have 7 days after receiving your item to request a return!❤

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

1. For problematic returns such as defective ones, you can request a replacement or refund with picture proof.

2. For returns without problematic issues, we only offer store credit or the customer can send it back to our Hong Kong warehouse for a refund. 

To start a return, you can contact us at soldmyheart.official@gmail.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping fees if it is a non-problematic return. 

We recommend you send back any returns using a signed postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 7 days from the date of your return being processed for the refund to credit your original method of payment. We reserve the right to refuse any returns which do not meet our return policy requirements.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please also note that if the customer decides to ship the item back, we are currently unable to cover the return shipping cost, but we are working hard on collaborating with logistics partners to cover the return shipping cost. 


You can always contact us for any return questions at soldmyheart.official@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned.

  • Earrings WILL NOT be refunded due to hygiene reasons.

  • Items marked in the SALE are non-refundable.

Please get in touch if you have questions or concerns about your specific item.

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